Sales, Business Development and Account Management Ability

This competency comprises dimensions supporting an employee’s ability to adapt to an ever-changing work atmosphere. The dimensions and interview questions for Adaptability to Change include those involved with changes internally with colleagues and administration, as well as externally with clients. Adaptability to Change is an important skill for an effective employee at any compan

Dimensions Associated With Sales, Business Development and Account Management Ability

Click through the sample dimensions below to see actual interview questions associated with each dimension for this competency.


Consistently maintaining a high activity or productivity level; sustaining long work hours.


Maintaining effectiveness in varying environments and with different tasks, responsibilities, and people.

Customer Service Orientation

Making efforts to listen to and understand the customer (both internal and external); anticipating customer needs; giving high priority to customer satisfaction. 

Follow Up

Establishing procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge, and experience of the assigned individual and characteristics of the assignment or project.

Information Monitoring

Setting up ongoing procedures for collection and review of information necessary for the management of projects or an organization; taking into consideration the skills, knowledge, and experience of the responsible individuals and characteristics of the assignments or projects. 


Staying with a position or plan of action until the desired objective is achieved or is no longer reasonably attainable. 


It involves maintaining and promoting social, ethical, and organizational norms in conducting internal and external business activities. 


Effectively exploring alternatives and positions to reach outcomes that gain all parties’ support and acceptance. 

Sales Ability

Using appropriate interpersonal styles and communication methods to gain acceptance of an idea, plan, activity, service, or product from prospects and clientele.