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Effective Communication

Description of competency……..

To learn more about the Effective Communication interview guides and competencies, scroll down for descriptions and sample questions.


Working effectively with others in the organization outside the line of formal authority (such as peers in other units or senior management) to accomplish organizational goals and to identify and resolve problems.

Individual Leadership and Influence

Using appropriate interpersonal styles and methods to inspire and guide individuals toward goal achievement; modifying behavior to accommodate tasks, situations, and individuals involved.

Meeting Membership

Using appropriate interpersonal styles and methods in helping a meeting to reach its goal; being aware of the needs and
potential contributions of others.

Oral Presentation

Presenting ideas effectively to individuals or groups when given time for preparation (including nonverbal communication and use of visual aids); targeting presentations to the characteristics and needs of the audience.

Persuasiveness and Sales Ability

Using appropriate interpersonal styles and communication methods to gain acceptance of an idea, plan, activity, service, or product from prospects and clientele.

Rapport Building

Creating continuing compatibility; getting along well; proactively developing relationships.

Written Communication

Expressing ideas clearly in memoranda and letters that have appropriate organization and structure, correct grammar, and language and terminology adjusted to the characteristics and needs of the audience.