Net Promoter Score

Net Promoter Score (NPS) measures the loyalty that exists between a provider and a consumer (of a product or service), based upon the analysis of scores between 0 and 10. The final NPS shows the difference between detractors (low scores) and promoters (high scores).

Calculation:
(SUM([NPSSurvey.Response9] + [NPSSurvey.Response10] / SUM([NPSSurvey.AllResponses])) – (SUM([NPSSurvey.Response1] + [NPSSurvey.Response2] + [NPSSurvey.Response3] + [NPSSurvey.Response4] + [NPSSurvey.Response5] + [NPSSurvey.Response6]) / SUM([NPSSurvey.AllResponses]))

Synonyms:
Net Promoter, NPS
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