Likely to Keep Relationship

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Using a likert scale of 1 to 4, this is the average score given by a respondent on the likelihood they would either maintain or terminate their relationship with the business they applied to.

Calculation:
Report Calculation: CNT([CX_SURVEY.{Response}])
Trend Calculation: AVG([CX_SURVEY.{Response}])

Synonyms:
Likely to Keep Relationship
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Alternative Meanings:
  • Likely to Keep Relationship
    Using a likert scale of 1 to 4, this is the average score given by a respondent on the likelihood they would either maintain or terminate their relationship with the business they applied to.

    Report Calculation: COUNT[Each rating] Trend Calculation: AVG[Ratings over time]

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