Phone Screen Rating

The candidate rates their experience with the business’ phone screen on a 1 to 5 start rating scale, where 5 stars is the highest rating. The candidate may factor in their experience with length of the conversation, the timeliness of the phone call, and the friendliness of the recruiter in their rating response.

Report Calculation: CNT([CX_SURVEY.PhoneScreen_Rating])
Trend Calculation: AVG([CX_SURVEY.PhoneScreen_Rating])

Recruiter Engagement

Measures both the satisfaction and the experience that both recruiters and sources have regarding the recruiting process.  This also includes employee engagement, their opinions of their boss, how they feel about the work culture, etc.


Report Calculation: CNT([REC_SURVEY.{Rating}])
Trend Calculation: AVG([REC_SURVEY.{Rating}])


Hiring Manager (HM) Satisfaction

How a hiring managers feels about the level of service they are receiving from recruiting and/or hr around acquiring new employees. Can be collected directly using likert scales or rating scales (1 to 5). This measures how they feel about either certain processes or the overall process / service

Report Calculation: CNT([HM_SURVEY.{Rating}])
Trend Calculation: AVG([HM_SURVEY.{Rating}])

Candidate Experience

The way the applicant feels (fairness, satisfaction, etc.) about the specific stages of the recruiting process on a rating of 1 to 5 Star.   The specific stages include research, application, interview, offer, dismissal, withdraw, etc.

The candidate scores of the application, evaluation, interview, offer, and / or unwanted recruiting workflows.

Report Calculation: CNT([CX_SURVEY.{Rating}])
Trend Calculation: AVG([CX_SURVEY.{Rating}])

Candidate Satisfaction

The way the applicant feels about the overall recruiting process on a rating of 1 to 5 Star.